Privacy Policy

Jellycat Data Privacy Notice

Effective date: 9th April 2024

Our promise to you

We always aim to provide the best possible service at all times to you, our customer, and in doing so, we need to collect personal data such as your name, address and contact details. We take data protection very seriously. Our privacy policy, set out below in detail, explains exactly how we handle and process personal data.

Who is responsible for your data

This policy governs any kind of processing of personally identifiable information about natural persons (“personal data”) in connection with the provision of Jellycat products or services, by Jellycat Limited and all entities within the corporate group headed by its ultimate parent undertaking (the “Jellycat Group”). This policy applies to our processing of personal data collected through any means, actively as well as passively, online (including through your use of our websites (collectively “Platforms”), as well as offline, from persons located anywhere in the world. For the purpose of the UK/EU data protection legislation, the data controllers responsible for processing your personal information are Jellycat Limited and Jellycat Inc.

This Privacy Policy provides you with information on how Jellycat Limited collects and processes your personal data through your use of any of our and the products and services we offer (“Products and Services”).

Jellycat Limited is registered on the ICO Data Protection Register; Registration Number ZA003379.

How to contact us

If you have any questions about this Privacy Policy, you may contact us in writing to:

Legal Department

Jellycat Limited

Westworks Building, 195 Wood Lane

London, W12 7FQ

United Kingdom

Alternatively, you can contact our data protection officer (“DPO”), Heward Mills Ltd. for assistance with any privacy related inquiries.

Telephone: +44 (0) 204 540 5853
Email: dpo@jellycat.com
Address: 77 Farringdon Road, London, EC1M 3JU

Updates to our Privacy Notice

We may need to update our Privacy Policy from time to time. If we do, we will notify you of any significant changes or proposed changes to our use of your personal data, or to comply with changes in applicable law or regulation requirements. We may notify you by email of any significant changes to this Privacy Policy, but we encourage you to review this Privacy Policy periodically to keep up to date on how we use your personal data.

We hope this Privacy Policy has been helpful in setting out the way we handle your personal data and your rights to control it.

What data do we collect about you?

We may collect and process the following personal data about you:

Identity Data including first name, last name, username, password or similar identifier, title and gender, job title and organisation you represent.
Contact Data including billing address, delivery address, email address and telephone numbers.
Financial and Transaction Data including bank account and payment card details as well as details about payments to and from you and other details of services you have purchased from us.
Behavioural Data including data relating to your behaviours, interests and preferences, including data collected as a result of your browsing activity and/or interaction with our Platforms, Products and Services and/or our emails which is obtained through the use of cookies, pixel tags and other similar technologies; information about when your current or previous sessions started.
Technical and Usage Data including (i) internet protocol (IP) address; (ii) browser type and version; browser plugins; (iii) device name (e.g. “Apple iPhone” or “Samsung Galaxy” or any other name that you have given your device); (iv) operating system and version; (v) system language; (vi) general device data, such as voice and regional settings (including location); and (vii) date and time of use.
Profile Data including information about your interests and preferences from your use of our services (including events you have attended), demographic data information you have provided to us within your account (e.g. any personal description and/or photographs you may provide or take), enquiries about our services or other feedback and survey responses or other information you may provide as well as interferences we may make about your interests and preferences based on other Behavioural Data or Marketing Communications Data provided.
Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
Recruitment Data including date of birth; gender; country of residence; nationality; details of your eligibility to work (including documents and information that we may collect to verify this); your work preferences (including areas and dates where you are available for work); skills, qualifications, training and work history; photographs of you; any personal data which appears in your curriculum vitae or application; and any personal data that you volunteer during an interview or your interactions with us.

How we collect your data:

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your personal data directly, for example, when you purchase products on our Platforms, contact us with enquiries, complete forms on our websites, interact with us via social media, subscribe to receive our marketing communications or provide feedback to us.

Automated technologies or interactions. As you interact with our Platforms, we may automatically collect Behavioural Data or Technical and Usage Data. We collect typically collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy below for further details.

Third party sources. We may receive personal data about you from third parties. Such third parties may include analytics providers, Data Brokers, third party directories and third parties that provide technical services to us so that we can provide our Platforms, Products and Services.

Publicly available sources. From time to time, we may collect personal data about you (Identity Data, Contact Data or Profile Data) that is contained in publicly available sources (including open source data sets or media reports) or that you or a third party may otherwise make publicly available (for example through speeches at events or publishing articles or other news stories or posts on social media platforms).